FAQ

FREQUENTLY ASKED QUESTIONS
  1. How long are shipping times?
    Your products will ship within 1-5 days of your order, and then takes 15-40 days to to reach your doorstep, unless otherwise stated on the product page. Each product at EZLIFEGOODS has an estimated delivery time that you can find in the product description. In case some unforseen shipping problems take place, the maximum  delivery time is 80 days.

  2.  What is your Return Policy?
    Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: Every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

  3. What happens if I receive the wrong item?
    If there is an issue with your order—if it is the wrong size, wrong color, defective, or otherwise not exactly what you wanted – then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

  4. Do you offer exchanges?
    We do not offer exchanges. However, if for any reason you did not get the exact product you ordered, just let us know and we will get you a new one.

  5. Can I cancel my order?
    Once and order is shipped, it cannot be cancelled.